A few days back, Bengaluru woman Hitesha Chandranee, a makeup artist and influencer, shared a video online claiming that a Zomato delivery guy hit her and ran away. After her video went viral and the Bengaluru Police arrested the accused, several new things have come to the attention including the delivery person’s statement denying all her claims.
What happened so far?
The delivery executive named Kamaraj, who has been suspended by the company after the complaint, said in an interview with The News Minute, “After I reached her apartment door, I handed her the food and I was expecting her to pay me (as she had opted for cash on delivery mode of payment). I also apologised since the delivery was delayed due to traffic and bad roads. But she was very rude from the outset. She asked me ‘Why are you late?’ I replied apologetically, as there were road blocks due to ongoing civic works and there were traffic jams as well. But she kept on insisting that the order has to be delivered within 45-50 minutes. I am working on this job for more than two years and this is the first time that I have had to go through this kind of an ordeal.”
Kamraj added, ” She took the food and then refused to pay for the order. She said she was talking with Zomato chat support. Fearing that he will lose money, he pleaded that she pay for the order, he says “At this point, when I was walking towards the lift, she started shouting and called me slave. She suddenly threw slippers at me and started hitting me. For my safety, when she was hitting me, I tried to use my hand to shield her blows. When she was trying to push my hand away, she accidentally hit herself with her finger ring on the nose, which led to the bleeding. Anybody who sees her face, will understand that this wouldn’t be created by a punch. And I don’t wear any rings.”
He claimed that the woman did not allow him to leave using the lift, so he had to run down the stairs to the third floor. Kamaraj added, “the Zomato support system person in Delhi also supported me and offered me empathy after I narrated the ordeal that I had to go through. The problem is there is no CCTV footage to prove my innocence.”
On Wednesday, around 6.30 pm, Kamaraj was called by the Electronic City Phase 1 Police Station where he was questioned for two hours. “The police did not disrespect me in any way. But now I have to spend Rs 25,000 for legal expenses to prevent my arrest,” he says.
Meanwhile, the woman alleged in her video, “he (delivery boy) shouted at me – ‘I am your slave or what, you are asking me to wait’. I got scared so I tried to shut the door but he pushed the door and snatched the order from my table. He entered my house. Then he punched me and ran away.”
In an official statement, Zomato said, “We deeply regret this incident and apologise to Hitesha for this traumatic experience. We are in touch with her and are providing our complete support through the necessary medical care and investigation. Meanwhile, we have delisted the delivery partner from our platform.”